Apply for Benefits

Contact Us
Contact Us 1-800-692-7462
E-mail Us E-mail Us
Welfare Fraud TipLine

Welfare Fraud TipLine 1-800-932-0582

View hot line data here

  • 17,803 complaints received
  • 5,003 Field Investigations
  • $16,348,986 saved
  • October 1, 2013 - September 30, 2014

    Office of Long-Term Living

    The majority of people will need assistance with daily activities, such as bathing, dressing and meal preparation, at some point in their lives, whether due to aging, injury, illness or disability. Knowing what types of services are needed, available and how to obtain them is not easy. Whether you need help now or are exploring future options for yourself or a loved one, services and supports available through the Pennsylvania Office of Long-Term Living can assist you.

    The goal of this Web site is to provide you easy access to information about the services and supports available, across Pennsylvania, through the Office of Long-Term Living. Helpful information is available for those who provide care and for people interested in planning for future needs.

    The Office of Long-Term Living helps Pennsylvanians find answers to these questions:

    • What types of services and supports are available?
    • Where can you find providers or caregivers?
    • How do I become a provider of long-term living services?
    • How will you pay for the services?

    You may also call the toll-free Long-Term Care Helpline at 1-800-753-8827. Counselors will be able to provide information and refer you to the local agencies that can provide assistance with planning and arranging long term care and services.

    Pennsylvania Long-Term Care Commission

    The Pennsylvania Long-Term Care Commission (LTCC) is part of Governor Tom Corbett’s Healthy Pennsylvania plan to ensure access to quality, affordable health care. The commission will focus on improving the current long-term care system, including identifying effective ways to provide better coordinated methods of administering long-term care programs and services and ensuring quality health care for older Pennsylvanians and individuals with disabilities. Learn more at:

    OLTL Waiver Amendments and Transition Plan

    On June 30, 2014 the Department of Public Welfare's (DPW) Office of Long Term Living (OLTL) submitted waiver amendments to increase the number of unduplicated recipeints for the Aging, Attnedant Care and Independance Waivers. As required by the new Centers for Medicare and Medicaid Sercives (CMS) rule, the proposed amendments were published in the Pennsylvania Bulletin on May 17, 2014. No comments were received regarding these amendmetns. With these amendments OLTL submitted transition plans that outlined how the state will bring the subject waivers into compliance with the above referenced federal rule.

    Information on the federal rule can be found at

    OLTL has received public comment on the initial determinations relating to how the Aging, Attendant Care and Independence waivers are community-based and have the qualities described at 42 CFR § 441.301 (c)(4) for community-based settings. The comments and OLTL's responses as well as the transition plan that was submitted to CMS.  

    You can access the comments by clicking the link below:

    FINAL Transition Plan comments

    HCBS Transition Plan

    OLTL HCBS Transition Plan Public notice document

    Abuse, Neglect, Abandonment and Financial Exploitation (*Webinar Slides*)

    Ensuring the health and safety of program participants is one of the waiver assurances required by the Centers for Medicare and Medicaid Services (CMS). Additionally, state laws are in place requiring service coordinators and direct service providers to report abuse, neglect, abandonment and financial exploitation. Two webinars (see below) were held by OLTL in September 2013 to review state laws and current reporting requirements.

    Additionally, OLTL requires that service coordination agencies provide afterhours numbers so that they can be reached during the evevings and weekends.

    Service Coordination Afterhours Phone Numbers

    Webinar for Service Coordinators
    Webinars for Direct Service Providers

    Learn More

    A-Z Directory of Services
    Enterprise Incident Management (EIM)
    Information for Families and Individuals
    Information for Providers
    Integrated Care for Dual Eligibles
    Long-Term Living in Pennsylvania
    Long-Term Care Nursing Facilty Providers 
    Long Term Living Training Institute
    Senior Care and Services Study Commission
    Search for Long-Term Living Providers

    Learn more about the Long-Term Care Subcommittee:

    Committee news and schedule
    Committee minutes 2004-2010
    Committee minutes 2011
    Committee minutes 2012-2013