Information for LIHEAP Vendors

Vendor Information

LIHEAP vendors are defined as any business that provides home heating fuel or supplies energy. This could be fuel oil, kerosene, propane, bottled gas, wood, coal, electric or natural gas.

Any vendor wishing to participate in the LIHEAP program is required to complete and sign the LIHEAP vendor agreement and return it to the Department of Public Welfare. The vendor agreement is available to download.

Low-Income Home Energy Assistance Program Vendor Agreement

The vendor agreement should be returned to:

LIHEAP
P.O.Box 2675
Harrisburg, PA 17105
Attention: Vendor Unit

Once the Department has received your vendor agreement and enrolled you in the program, a LIHEAP Vendor Welcome Packet will be sent to your business which will include your 13 digit LIHEAP vendor number.

Vendors who are interested in becoming a LIHEAP vendor must agree to participate in both the cash and crisis program.

Electronic Funds Transfer (EFT)

EFT eliminates the mail time it takes to receive payment from the Department. Vendors may choose to have LIHEAP payments deposited directly into a bank or financial institution of their choice. Vendors can take advantage of direct deposit by completing the EFT application that is available for download.

Low-Income Home Energy Assistance Program (LIHEAP) Electronic Funds Transfer Application Form

The instructions and the return address are included in the application.

Electronic Remittance Advice (RA)

The RA is a weekly report that lists all the customers that have been approved for a payment to your business during that week. Vendors may choose to receive their RA electronically via a secure website without waiting for them in the mail.

For assistance with SeGov, please refer to the SeGov training powerpoint and the SeGov User Manual or contact the Vendor Compliance Unit at 1-877-537-9517 or email RA-LIHEAPVendors@pa.gov.

Refunds

Vendors who are refunding LIHEAP payments to the Department of Public Welfare should be using the Vendor Refund Form when sending in their refund. The form should be included to properly identify the original payment. The form is available to download.

LIHEAP Vendor Refund Form

Please make sure you include this form with your refund check.

PROMISe (Provider Reimbursement and Operations Management System)

LIHEAP vendors have the ability to submit claims for their crisis authorizations directly to the Department of Public Welfare through PROMISe. PROMISe is a real time payment system that can be accessed through a secure Internet site, PROMISe/LIHEAP Internet. PROMISe is available 24 hours a day. LIHEAP vendors can log on from any computer with internet access to submit claims. Vendors are also able to view all their crisis authorizations and review all the claims they have submitted throughout the crisis season. Use of PROMISe makes the payment process more timely and efficient.

Cover sheets and trip tickets/termination notices can be faxed to the number below or mailed to the address below.

Fax numbers: 717-207-7997 or 717-207-7994

Address to mail cover sheets and trip tickets/ termination notices:

Department of Public Welfare

P.O. Box 69028

Harrisburg, PA 17106

Vendor Compliance Unit

Vendors can contact the Vendor Compliance Unit at 1-877-537-9517 or email RA-LIHEAPVendors@pa.gov if you have any questions about LIHEAP.

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