PA.gov
Apply for Benefits

Contact Us
Contact Us 1-800-692-7462
 
E-mail Us E-mail Us
Welfare Fraud TipLine

Welfare Fraud TipLine 1-800-932-0582

View hot line data here

  • 18,219 complaints received
  • 5,038 Field Investigations
  • $17,367,942 saved
  • June 1, 2013 - May 31, 2014

    Information for LIHEAP Vendors

    Liheap Color Logo

    Vendors can contact the LIHEAP Vendor Unit Helpline Monday through Friday 8:00 a.m.-4:00 p.m. at 1-877-537-9517 or anytime by email at RA-LIHEAPVendors@pa.gov.

    Individuals or customers with LIHEAP questions should call the LIHEAP helpline at 1-866-857-7905.


    Check here for Special updates and links to program information:

     

    ********Vendors please refer customers with LIHEAP questions to the LIHEAP Helpline at 1-866-857-7905. *******


    ********The LIHEAP Vendor Unit Helpline is only able to resolve vendor-related issues.*************
     

    NEW PROCESS for Providing Supporting Documentation Now Available (View the power point presentation here)  In addition to the current methods of mailing and faxing supporting documents for crisis claims, a third option has been implemented. The Upload option will allow you to upload saved PDF supporting documents directly to Promise rather than printing and then faxing or mailing. For instructions on how to use the new upload feature, please see the detailed PowerPoint training above. You can also contact the LIHEAP vendor unit at 1-877-537-9517 for assistance.

    Note: If you want to continue faxing or mailing the necessary documents, disregard the new upload buttons in PROMISe
     

    Vendor Webinar: Click here to view the presentation for the 2013-2014 season.

    Frequently Asked Questions: Have a question? Click here for answers to some of the most frequently asked questions.

    Vendor User Guide: Click here for detailed program information.

    LIHEAP Tip Sheet: Click here for a quick reference guide.

    Frequently used forms:

    Final LIHEAP State Plan-FY 14

    LIHEAP Vendor Refund Form

    Low-Income Home Energy Assistance Program (LIHEAP) Electronic Funds Transfer Application Form
     

    If you can't find your answer here, give us a call at 1-877-537-9517 or email us at RA-LIHEAPVendors@pa.gov.


    PROMISe (Provider Reimbursement and Operations Management System)


    LIHEAP vendors have the ability to submit claims for their crisis authorizations directly to the Department of Public Welfare through PROMISe. PROMISe is a real time payment system that can be accessed through a secure Internet site, PROMISe/LIHEAP Internet. PROMISe is available 24 hours a day. LIHEAP vendors can log on from any computer with Internet access to submit claims. Vendors are also able to view all their crisis authorizations and review all the claims they have submitted throughout the crisis season. Use of PROMISe makes the payment process more timely and efficient.

    Cover sheets and trip tickets/termination notices can be faxed to the number below or mailed to the address below.

    Fax numbers: 717-207-7997 or 717-207-7994

    Address to mail cover sheets and trip tickets/ termination notices:
     

    Department of Public Welfare
    P.O. Box 69028
    Harrisburg, PA 17106

    In addition to the current methods of mailing and faxing supporting documents for crisis claims, a third option has been implemented. The Upload option will allow you to upload saved PDF supporting documents directly to Promise rather than printing and then faxing or mailing. For instructions on how to use the new upload feature, please see the detailed PowerPoint training. You can also contact the LIHEAP vendor unit at 1-877-537-9517 for assistance.

    Note: If you want to continue faxing or mailing the necessary documents, disregard the new upload buttons in PROMISe.
     

     


    Refunds


    Vendors who are refunding LIHEAP payments to the Department of Public Welfare should be using the Vendor Refund Form when sending in their refund. The form should be included to properly identify the original payment. The form is available to download.

    LIHEAP Vendor Refund Form

    Please make sure you include this form with your refund check.


    Electronic Remittance Advice (RA)


    The RA is a weekly report that lists all the customers that have been approved for a payment to your business during that week. Vendors may choose to receive their RA electronically via a secure website without waiting for them in the mail.

    For assistance with SeGov, please refer to the SeGov training powerpoint and the SeGov User Manual or contact the LIHEAP Vendor Helpline at 1-877-537-9517 or email RA-LIHEAPVendors@pa.gov.


    Electronic Funds Transfer (EFT)
     

    EFT eliminates the mail time it takes to receive payment from the Department. Vendors may choose to have LIHEAP payments deposited directly into a financial institution of their choice. Vendors can take advantage of direct deposit by completing the EFT application that is available for download.

    Low-Income Home Energy Assistance Program (LIHEAP) Electronic Funds Transfer Application Form

    Return completed form and copy of a voided check by fax at 717-772-6451, by email at RA-LIHEAPVendors@pa.gov or by mail to:

    LIHEAP
    P.O.Box 2675
    Harrisburg, PA 17105
    Attention: Vendor Unit

     


    Interested in becoming a LIHEAP Vendor?

    LIHEAP vendors are defined as any business that provides home heating fuel or supplies energy. This could be fuel oil, kerosene, propane, bottled gas, wood, coal, electric or natural gas.

    Any vendor wishing to participate in the LIHEAP program is required to complete and sign the LIHEAP vendor agreement and return it to the Department of Public Welfare. The vendor agreement is available to download.

    Once the Department has received your vendor agreement and enrolled you in the program, a LIHEAP Vendor Welcome Packet will be sent to your business which will include your 13 digit LIHEAP vendor number.

    Vendors who are interested in becoming a LIHEAP vendor must agree to participate in both the cash and crisis program.



    Low-Income Home Energy Assistance Program Vendor Agreement

    Return complete form by fax at 717-772-6451, by email at RA-LIHEAPVendors@pa.gov or by mail to:

    LIHEAP
    P.O.Box 2675
    Harrisburg, PA 17105
    Attention: Vendor Unit