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May 1, 2012 - April 30, 2013
LIHEAP vendors are defined as any business that provides home heating fuel or supplies energy. This could be fuel oil, kerosene, propane, bottled gas, wood, coal, electric or natural gas.
Any vendor wishing to participate in the LIHEAP program is required to complete and sign the LIHEAP vendor agreement and return it to the Department of Public Welfare. The vendor agreement is available to download.
Low-Income Home Energy Assistance Program Vendor Agreement
The vendor agreement should be returned to:
Harrisburg, PA 17105
Attention: Vendor Unit
Once the Department has received your vendor agreement and enrolled you in the program, a LIHEAP Vendor Welcome Packet will be sent to your business which will include your 13 digit LIHEAP vendor number.
Vendors who are interested in becoming a LIHEAP vendor must agree to participate in both the cash and crisis program.
EFT eliminates the mail time it takes to receive payment from the Department. Vendors may choose to have LIHEAP payments deposited directly into a bank or financial institution of their choice. Vendors can take advantage of direct deposit by completing the EFT application that is available for download.
Low-Income Home Energy Assistance Program (LIHEAP) Electronic Funds Transfer Application Form
The instructions and the return address are included in the application.
The RA is a weekly report that lists all the customers that have been approved for a payment to your business during that week. Vendors may choose to receive their RA electronically via a secure website without waiting for them in the mail.
Vendors who are refunding LIHEAP payments to the Department of Public Welfare should be using the Vendor Refund Form when sending in their refund. The form should be included to properly identify the original payment. The form is available to download.
LIHEAP Vendor Refund Form
Please make sure you include this form with your refund check.
LIHEAP vendors have the ability to submit claims for their crisis authorizations directly to the Department of Public Welfare through PROMISe. PROMISe is a real time payment system that can be accessed through a secure Internet site, PROMISe/LIHEAP Internet. PROMISe is available 24 hours a day. LIHEAP vendors can log on from any computer with internet access to submit claims. Vendors are also able to view all their crisis authorizations and review all the claims they have submitted throughout the crisis season. Use of PROMISe makes the payment process more timely and efficient.
Cover sheets and trip tickets/termination notices can be faxed to the number below or mailed to the address below.
Fax numbers: 717-207-7997 or 717-207-7994
Address to mail cover sheets and trip tickets/ termination notices:
|Department of Public Welfare|
|P.O. Box 69028|
|Harrisburg, PA 17106|
Vendors can contact the Vendor Compliance Unit at 1-877-537-9517 or email RA-LIHEAPVendors@pa.gov if you have any questions about LIHEAP.